Return Policy – Stunning Denim
At stunningdenim.com, we want you to love every piece you purchase from our Stunning Denim collection. We understand that sometimes an item may not work out—whether it is the fit, the style, or simply a change of heart. That is why we have created a straightforward, fair return policy. Please read this policy carefully before initiating a return. By shopping at stunningdenim.com, you acknowledge and agree to the terms below.
1. Our Return Promise
We stand behind the quality and authenticity of every item sold on stunningdenim.com. If you are not completely satisfied with your purchase for any reason, you may request a return within the timeframe specified below. We do not charge restocking fees for standard returns. Our goal is to make the return process as simple and transparent as possible while protecting the integrity of our products for future customers.
2. Return Eligibility Period
To be eligible for a return, your item must be requested for return within a certain number of days starting from the date you receive your order. The exact number of days is clearly displayed on our website during checkout and in your order confirmation email. We recommend initiating your return as soon as possible after deciding that an item does not work for you.
Requests made after the eligibility period will not be accepted, and the item will be sent back to you at your expense. No exceptions are made unless required by local consumer protection laws.
3. Condition Requirements for Returns
All items returned to stunningdenim.com must meet the following strict condition requirements. Returns that do not satisfy these conditions will be rejected and sent back to you.
Acceptable condition criteria:
- The item must be unwashed and unworn (trying on briefly for fit is permitted, but the item should not show any signs of actual wear, such as odor, stains, pet hair, deodorant marks, or makeup)
- All original tags, labels, and hang tags must be attached exactly as they were when you received the item
- The item must be free of any alterations, damage, or odors (including perfume, smoke, or detergent)
- Footwear and accessories must be returned in their original, undamaged box or packaging
What is NOT accepted:
- Items that have been washed, dried, dry-cleaned, or altered in any way
- Items with missing tags or tags that have been detached
- Items showing visible wear, damage, or stains
- Intimate apparel, swimwear, or face coverings (for hygiene reasons)
- Final sale or clearance items (clearly marked on the product page)
stunningdenim.com reserves the right to refuse any return that does not meet these requirements. If a rejected return is sent back to you, you will be responsible for any associated delivery costs.
4. How to Initiate a Return
Returning an item to stunningdenim.com is easy. Follow these steps:
- Log into your account on stunningdenim.com (or use the order lookup tool if you checked out as a guest).
- Locate the order containing the item you wish to return.
- Select the item(s) and indicate the reason for your return (this helps us improve).
- Submit your return request for approval. Most requests are approved automatically.
- Once approved, you will receive instructions on how and where to send your return.
Please do not send any item back to us without first obtaining approval. Unauthorized returns will not be processed and may be discarded or returned to you at your cost.
5. Refund Process
After you send your return to the address provided in our return instructions, please allow time for your package to reach us and for our team to inspect the item(s). Once your return is received and inspected at stunningdenim.com, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to the original payment method you used when placing the order. The time it takes for the refund to appear in your account depends on your bank, credit card issuer, or payment provider. We have no control over that portion of the timeline.
Refunds cover the purchase price of the returned item(s) only. Any original postage costs paid at checkout are non-refundable unless the return is due to our error (e.g., wrong item sent, item arrived damaged or defective).
6. Exchanges
If you need a different size, color, or style, the fastest way is to return the item you have and place a new order on stunningdenim.com. We do not offer direct exchanges because inventory changes quickly, and this method ensures you secure your desired item before it sells out.
To exchange an item:
- Initiate a return for the original item following the steps in Section 4
- Once your return is accepted and refunded, place a new order for the correct item
This process is typically faster than waiting for an exchange to be processed, and it guarantees you do not lose out on limited stock.
7. Damaged, Defective, or Incorrect Items
We take great care in packing your order at stunningdenim.com, but mistakes or shipping damage can occasionally happen. If you receive an item that is damaged, defective, or not what you ordered, please contact us immediately through our website.
In such cases:
- Do not wear, wash, or alter the item
- Keep all original packaging and tags
- Provide your order number, a clear description of the issue, and photos showing the damage, defect, or incorrect item
We will review your claim promptly. If approved, we will cover all costs associated with returning the incorrect/damaged item. You may choose between a full refund (including original postage) or a replacement item at no additional charge. This section applies only to genuine errors on our part or manufacturer defects, not to normal wear and tear, buyer’s remorse, or fit issues.
8. Non-Returnable Items
For hygiene, safety, or product integrity reasons, the following items cannot be returned to stunningdenim.com unless they arrive damaged or defective:
- Underwear, socks, and swimwear (if the hygienic liner has been removed)
- Face masks or other personal protective garments
- Gift cards (digital or physical)
- Final sale items (clearly marked on the product page)
- Items marked “non-returnable” in the product description
Please check each product page carefully before purchasing non-returnable items.
9. International Returns
If you placed an international order from stunningdenim.com, you are responsible for all return shipping costs, customs fees, duties, taxes, or other charges associated with sending the item back to us. We recommend using a trackable shipping method and keeping your proof of postage, as we cannot refund items lost in return transit.
Any original customs fees, duties, or taxes paid at the time of purchase are non-refundable by us. You must seek reimbursement directly from your local customs authority.
10. Late or Missing Refunds
If you have returned an item to stunningdenim.com and received approval, but the refund has not appeared in your account after a reasonable period, please first check with your bank or payment provider. There is often a processing delay between when we issue a refund and when it appears on your statement.
If you have done this and still need assistance, please contact us through our website with your return tracking number and order number. We will provide you with confirmation that the refund was issued on our end.
11. Right to Modify This Policy
stunningdenim.com reserves the right to update, change, or replace any part of this Return Policy at any time without prior notice. Changes are effective immediately upon posting on this page. The policy in effect at the time you placed your order is the one that applies to that order. It is your responsibility to check this page periodically for updates.
12. Final Notes
We truly appreciate your business at stunningdenim.com. Our return policy is designed to be fair to you while protecting the quality of our Stunning Denim collection for all customers. If you have any questions about whether an item is eligible for return, please contact us through our website before making a purchase.
Thank you for choosing Stunning Denim. We hope you love every piece you receive, and we are here to help if anything falls short of your expectations.